Secure Website

Superstarmum.co.uk Privacy Policy

Your Privacy Is Important To Us

Superstarmum.co.uk T/A Northern Financial Group Limited takes the security and privacy of the personal information that you provide very seriously and is committed to protecting and respecting your privacy. Superstarmum.co.uk T/A Northern Financial Group Limited takes every reasonable precaution to ensure that your information is used only in ways as outlined in this privacy policy (“Privacy Policy”) and Superstarmum.co.uk T/A Northern Financial Group Limited’s Terms and Conditions (“Terms and Conditions”) found at the bottom of the page.

Superstarmum.co.uk T/A Northern Financial Group Limited is registered under the Data Protection Act 2018 (the, “DPA”) and the Information Commissioner’s Office (the, “ICO”) under registration number ZA429438 and operates in accordance with these laws, as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003 (the, “Directive”).

This Privacy Policy will explain how Superstarmum.co.uk T/A Northern Financial Group Limited will use your information for Marketing and other purposes and will explain whom Superstarmum.co.uk T/A Northern Financial Group Limited may disclose your information. This information can be found in the Third-Party Partner Section of this Privacy.

Please note by submitting your details to Superstarmum.co.uk T/A Northern Financial Group Limited via this website superstarmum.co.uk, or by telephone via call centre (“Call Centre”), you consent to Superstarmum.co.uk T/A Northern Financial Group Limited to use your personal information in accordance with this Privacy Policy.

This policy (together with the Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data Superstarmum.co.uk T/A Northern Financial Group Limited collects from you, or that you provide to Superstarmum.co.uk T/A Northern Financial Group Limited, will be processed. Please read the following carefully to understand Superstarmum.co.uk T/A Northern Financial Group Limited’s views and practices regarding Superstarmum.co.uk T/A Northern Financial Group Limited using your personal data and how we will treat it.

Telephone Preference Service (TPS)

If you are registered with the telephone preference service (TPS) you understand that by agreeing to the terms of this privacy policy you are giving express consent for Superstarmum.co.uk T/A Northern Financial Group Limited and their third party companies to contact you via telephone and SMS for the purpose of progressing your application(s).

Further information is available on the ICO website found here:

  • https://ico.org.uk/media/for-organisations/documents/1555/direct- marketing-guidance.pdf
  • https://ico.org.uk/for-organisations/guide-to-pecr/electronic- and-telephone-marketing/telephone-marketing/

Information we may collect from you

Superstarmum.co.uk T/A Northern Financial Group Limited may collect and process the following personal identifiable information about you from your use of the site:

  • Information that you provide by filling in forms on the site. This includes information provided at the time of registering to use the site, subscribing to a service, posting material or requesting further services or information, including but not limited to your name, address, email, telephone number, date of birth, age, sex;
  • Information you provide if you enter a competition (as/and if applicable) on the site./
  • Information that you provide if you choose to complete a survey or questionnaire on the site.
  • Information you provide to us when contacting us, e.g. to report a problem with the site.
  • Details of your visits to the site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

IP addresses

Superstarmum.co.uk T/A Northern Financial Group Limited may collect information about your computer, including where available your IP address, operating system, browser type for system administration and to report aggregate information to our advertisers or third-party marketing partners. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies

Cookies are small data files, applied by majority of websites, which transfer text-only information to the browser of your computer. The site requires the use of cookies for it to work effectively. Some cookies are essential to enable you to move around the site and use its features, such as enabling you to sign into the site.

These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. This category of cookies cannot be disabled. Superstarmum.co.uk T/A Northern Financial Group Limited also use cookies to improve your experience of the ‘Site’ as well as to provide information to Superstarmum.co.uk T/A Northern Financial Group Limited.

By using the site, you accept the use of cookies. You may control the cookies used by the site by modifying the settings in your browser to change your cookie preferences. If cookies are disabled, this may mean that the site will not work effectively. For more detailed information about cookies and how they can be managed and deleted please visit www.allaboutcookies.org.

Where We Store Your Personal Data

All information you provide to Superstarmum.co.uk T/A Northern Financial Group Limited is stored on our secure Servers. Where Superstarmum.co.uk T/A Northern Financial Group Limited has given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. Superstarmum.co.uk T/A Northern Financial Group Limited asks you not to share a password with anyone. You are responsible for all usage of the Site through your password, including use by a third party authorized by you. Superstarmum.co.uk T/A Northern Financial Group Limited may assume any person accessing the site through your password is authorized to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although, Superstarmum.co.uk T/A Northern Financial Group Limited will do their best to protect your personal data, Superstarmum.co.uk T/A Northern Financial Group Limited cannot guarantee the security of your data transmitted to the site and any transmission is at your own risk. Once Superstarmum.co.uk T/A Northern Financial Group Limited has received your information, it will use strict procedures and security features to try and prevent unauthorized access. Such procedures shall be in compliance with our internal security policy and all applicable laws, including the DPA, ICO and Directive.

Uses Made of Your Information

Superstarmum.co.uk T/A Northern Financial Group Limited may use information held about you in the following ways:

  • to contact you about products or services that you have requested or that you have requested further information on.
  • to contact you regarding products or services that Superstarmum.co.uk T/A Northern Financial Group Limited, our group companies or our carefully selected third parties think may interest you.
  • to carry out Superstarmum.co.uk T/A Northern Financial Group Limited’s obligations arising from any contracts formed between you and Superstarmum.co.uk T/A Northern Financial Group Limited.
  • to notify you about your account details if you register to use a secure part of the site.
  • to send you the information you have asked for and to respond to any requests, enquiries, or complaints you may wish to make to Superstarmum.co.uk T/A Northern Financial Group Limited.
  • to contact you to ask for feedback about Superstarmum.co.uk T/A Northern Financial Group Limited’s services and the site.
  • to notify you about changes to this Privacy Policy and the site.

Disclosure of Your Information

Superstarmum.co.uk T/A Northern Financial Group Limited may disclose your personal information to any member of Superstarmum.co.uk T/A Northern Financial Group Limited’s, affiliates, subsidiaries, or Superstarmum.co.uk T/A Northern Financial Group Limited’s holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Superstarmum.co.uk T/A Northern Financial Group Limited may also disclose your personal information to third parties (all of whom fall within the sectors listed in the Third-Party Partner section of this Privacy Policy, which can be found here):

  • that have been carefully selected by Superstarmum.co.uk T/A Northern Financial Group Limited so that they can contact you about their products and services which they think may interest you.
  • where you have requested further information about their product or services.
  • in the event that Superstarmum.co.uk T/A Northern Financial Group Limited buys any business or assets, in which case Superstarmum.co.uk T/A Northern Financial Group Limited may disclose your personal data to the prospective buyer of such business or assets; if Superstarmum.co.uk T/A Northern Financial Group Limited or substantially all of its assets are acquired by a third party, in which case personal data held by Superstarmum.co.uk T/A Northern Financial Group Limited about its customers will be one of the transferred assets;
  • if Superstarmum.co.uk T/A Northern Financial Group Limited is under a duty to disclose or share your personal data to:
  • comply with any legal obligation or applicable laws.
  • respond to governmental enquiries (or enquiries from a legal, governmental, or quasi-governmental or local authority agency or Internet protection agency of any type).
  • comply with a valid legal process or procedure.
  • to enforce or apply Superstarmum.co.uk T/A Northern Financial Group Limited’s Terms and Conditions and other agreements; or
  • to protect the rights, property, or safety of Superstarmum.co.uk T/A Northern Financial Group Limited, our customers, the site, our users of the site or others.

Superstarmum.co.uk T/A Northern Financial Group Limited may also provide your information if it includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If at any time you prefer not to receive any marketing messages, you can unsubscribe at any time. Please see below on how to unsubscribe under the ‘Your Rights Section’ of this Privacy Policy.

Third Party Partners

It is irrevocably understood that by agreeing to the terms of this privacy policy explicit consent is given for third party marketing material relevant to the user. This includes, but is not limited to, social and financial products, promotions and services using email, telephone, SMS and post mediums on an annual or bi-annual basis.

Here is Superstarmum.co.uk T/A Northern Financial Group Limited’s list of sectors where-by Superstarmum.co.uk T/A Northern Financial Group Limited valued, third party data partners who fall within such sectors may send you marketing messages via email, telephone, SMS or post:

  • Life Insurance
  • Home Insurance
  • Private Medical Insurance
  • Debt Consolidation
  • Loans
  • Financial Services
  • General Marketing

Your Rights

You can withdraw your consent to the use of your details for marketing purposes at any time. You can either:

  • Unsubscribe from receiving marketing communications that are not of interest to you by following the instructions on the marketing communication or emailing info@northernfinancialgroup.co.uk or
  • Contact us at Superstarmum.co.uk T/A Northern Financial Group Limited, Offices 1&2, Damaz Building, Sharp Street, Manchester – M4 4BZ or at info@northernfinancialgroup.co.
  • The right to be informed about Superstarmum.co.uk T/A Northern Financial Group Limited's collection and use of personal data;
  • The right of access to the personal data Superstarmum.co.uk T/A Northern Financial Group Limited hold about you;
  • The right to rectification if any personal data Superstarmum.co.uk T/A Northern Financial Group Limited hold about you is inaccurate or incomplete;
  • The right to be forgotten – i.e. the right to ask Superstarmum.co.uk T/A Northern Financial Group Limited to delete any personal data they hold about you (Superstarmum.co.uk T/A Northern Financial Group Limited only hold your personal data for a limited time, as explained in the section, but if you would like Us to delete it sooner, please contact us using the details shown here https://www.Superstarmum.co.uk/contact-us/);
  • The right to restrict (i.e. prevent) the processing of your personal data;
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to Superstarmum.co.uk T/A Northern Financial Group Limited using your personal data for particular purposes; and
  • Rights with respect to automated decision making and profiling.

How long do we keep your personal data for?

Superstarmum.co.uk T/A Northern Financial Group Limited holds your personal data for:

  • At least 6 years from the end of the relationship for the customer which we give advice to and went into a debt plan.
  • For a customer who Superstarmum.co.uk T/A Northern Financial Group Limited has given advice to, but doesn't enter into a debt plan we will hold their personal data for 5 years from the end of the relationship.
  • For a customer who Superstarmum.co.uk T/A Northern Financial Group Limited has contacted and who is not interested in our services, we will hold their personal data for up to 12 months.

Links

The site may, from time to time, contain links to and from the websites of Superstarmum.co.uk T/A Northern Financial Group Limited’s partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Superstarmum.co.uk T/A Northern Financial Group Limited does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be free of cost and Superstarmum.co.uk T/A Northern Financial Group Limited’s won't charge you any fee in providing you with details of the information Superstarmum.co.uk T/A Northern Financial Group Limited holds about you.

Changes to ‘Superstarmum.co.uk T/A Northern Financial Group Limited’ Privacy Policy

Please note that this Privacy Policy forms part of Superstarmum.co.uk T/A Northern Financial Group Limited’s Terms and Conditions for use of the site and forms part of the agreement between you and Superstarmum.co.uk T/A Northern Financial Group Limited.

Superstarmum.co.uk T/A Northern Financial Group Limited may, from time to time, amend this Privacy Policy, in whole or in part, in Superstarmum.co.uk T/A Northern Financial Group Limited’s sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised privacy policy on the site. Depending on the nature of the change, Superstarmum.co.uk T/A Northern Financial Group Limited may announce the change: (a) on the home page of the site; or (b) by email, if Superstarmum.co.uk T/A Northern Financial Group Limited has your email address. In any event, by continuing to use the site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must not use the site.

Consent and Control

Before Cookies are placed on your computer or device, you will be shown a pop-up message at the top of the page requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

  • Google Chrome:  https://support.google.com/chrome/answer/95647?hl=en-GB
  • Microsoft Internet Explorer:  https://support.microsoft.com/en-us/kb/278835
  • Microsoft Edge:  https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
  • Safari (macOS):  https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
  • Safari (iOS):  https://support.apple.com/en-gb/HT201265
  • Mozilla Firefox:  https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
  • Android:  https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Financial Ombudsman Service.

Address: Exchange tower, Harbour Exchange, London, E14 9SR.

FOS Telephone Number: 0800 023 4 567

Find more information here by visiting the following website: http://www.financial-ombudsman.org.uk

© SuperstarMum.co.uk 2020

Superstar Mum

Northern Financial Group Ltd is an Appointed Representative of Pebble Protection Limited and is entered on the Financial Services Registered under reference number 912727.

Pebble Protection Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 807915.

Northern Financial Group Limited is a company registered in England and Wales, with company number 12149909 and registered office address 1&2, Damaz Building, Sharp Street, Manchester, England, M4 4BZ

Registered under the Data Protection Act [2018] with the Information Commissioner’s Office (the, “ICO”): Registration Number: ZA429438

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Useful Information

For useful information about data protection you can visit: